Work Item Engine

PM360's unified Work Item Engine handles 9 item types in one consistent interface.

Item Types

Type	Status Flow
Task	Open → In Progress → Done (or Blocked)
Risk	Identified → Assessed → Mitigated / Accepted / Closed
Issue	Open → In Progress → Resolved / Escalated
Assumption	Open → Validated / Invalidated
Dependency	Open → Resolved / Blocked
Change Request	Draft → Submitted → Under Review → Approved / Rejected → Implemented
Decision	Pending → Decided / Deferred
Lesson	Draft → Reviewed → Published
Action	Open → In Progress → Done

Creating a Work Item

1. Navigate to the project Work Items tab
2. Click New Work Item
3. Select the type
4. Fill in: title, description, assignee, priority, due date
5. Click Create

Dependencies and Hierarchy

• Add dependencies to define blocked-by relationships between items
• Create parent-child hierarchies for work breakdown
• View rollup metrics from child items
• PMO users can override blocked status when needed