Frequently Asked Questions

General

Q: What languages does PM360 support? A: English and Bahasa Malaysia (BM). AI features work in both languages. The Indonesian variant (Bahasa Indonesia) is available for reseller partners.

Q: Is my data stored in Malaysia? A: Government deployments use Exabytes KL datacentre (Malaysian data residency, CGPS §5.3 compliant). Enterprise SaaS uses DigitalOcean Singapore. On-premise deployment is available for organisations requiring full data control.

Q: What compliance frameworks does PM360 support? A: PPrISA (project lifecycle), DKICT KS-03 (security), MyRAM (risk assessment), PDPA 2010 (personal data protection), and MAMPU/CGPS (cloud empanelment).

AI Features

Q: Can AI make decisions on my project? A: No. All AI outputs are drafts that require human validation before becoming official. PM360's Trust Layer ensures AI is never a "black box."

Q: What AI model does PM360 use? A: PM360 uses Anthropic's Claude API. All calls go through the Trust Layer with reasoning chain logging, confidence scoring, and source attribution.

Q: Are my project details sent to external AI services? A: AI features use Anthropic's Claude API. Data is processed but not stored by Anthropic. For sensitive deployments, discuss on-premise AI options with your Cybernet account manager.

Pricing

Q: What are the pricing tiers? A: Lite (RM 25/user/month), Professional (RM 50/user/month), Enterprise (RM 100/user/month). Government contracts are project-based pricing. Annual billing saves ~17%.

Q: Is there a free trial? A: Contact your Cybernet account manager or reseller partner for a demo tenant with sample data.